Online poker is a great form of entertainment that is enjoyed by millions of players around the world, but we recognize that even though most players play for fun and entertainment, a small percentage could play underage or may lose control of their gaming habits.  Follow this link for our tips on responsible play click here.

As a responsible operation, we take an active role in ensuring that players who should not be playing at all are prevented from playing and those who are gambling excessively or beyond their means are given the help that they need. 

Age Verification

To ensure that minors do not play, when a player creates an account with PIC, we verify their name and birth date to a legal form of identification.

With the internet being accessible in many homes around the world, we believe that gaming companies and parents must work together to protect minors from gambling.  If you have children in your household, here are some tips to ensure they do not play online:

• Use child protection software to block minors from accessing certain websites and programs such as SafeKids and Netnanny.
• Create separate profiles for your children on computers so that when they log in they cannot access your information.
• Do not leave your computer unattended when you are logged on to any poker client software.
• Do not leave the “Save Password” option enabled on your PIC software login screen.
• Protect your gambling programs with password access.
• Keep your PIC account information out of the reach of children.

If you are aware of someone under the age of 18 who is registered and playing with us, please send an email to support@picclub.com.  Any account under suspicion of underage gambling will be investigated and if necessary frozen until identification from the player is provided.

Controlling compulsive gambling

PIC acknowledges that while most people see gaming as a means of entertainment, there will be others that can become obsessed with the activity, play excessively and negatively affect other areas of their lives.  If you think you may have a problem check your behavior against our list of signs.

You may also consider contacting the organizations listed below for additional help:

Gamcare
Gamblers Anonymous
National Council on Problem Gambling
Helping Hand/IGC

If you are concerned about your gambling please note that we have a number of options available to help you get back under control.  These are set out below:

Deposit limits:

At PIC we give you the ability to control your own budget for playing online poker.  You can set your own monthly or weekly deposit limits and request to adjust them at any time.  Simply call customer support or send an email to support@picclub.com with your request and we will update your account accordingly.

Keep in mind that deposit limits must be at least equal to the minimum deposit required on our site.  If you want to increase your deposit limit, you have to contact our support team and this will be effective 24 hours after the call.  

Responsible Poker Play

• Keep in mind poker is a game and should be enjoyable.
• Play for entertainment and don’t think of gambling as a way to make money. Don’t try gambling as a way to solve your financial troubles.
• Set a time limit, decide how much time you can afford to spend gambling and when you reach that time limit - stop playing.
• Set a money limit; always play with money that you can afford to lose.
• Never try to chase your losses.
• Check the amounts you spend on a regular basis in the Cashier.
• Don’t gamble when you are depressed or upset.
• Balance poker with other activities.

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List of signs

There are a variety of signs that may indicate you have a problem with gambling. The more signs you show, the greater the chance of a problem. Some of these signs include:

• Constantly thinking or talking about gambling
• Spending more time or money on gambling than you can afford
• Finding it difficult to control, stop, or cut down gambling, or feeling irritable when trying to do so
• Feeling a sense of emptiness or loss when not gambling
• Gambling more in order to win back losses or get out of financial trouble
• Thinking that your gambling will get under control as soon you have a ‘big win’
• Borrowing money, selling things, committing (or considering committing) criminal acts in order to get money for gambling
• Having increased debt, unpaid bills, or other financial troubles because of your gambling
• Often gambling until all of your money is gone
• Needing to gamble with larger amounts of money or for longer periods of time in order to get the same feeling of excitement
• Experiencing extreme highs from gambling wins and extreme lows from gambling losses
• Gambling to escape personal problems or to relieve feelings of anxiety, depression, anger, or other negative emotions
• Getting irritated more easily or having less patience when dealing with normal, everyday activities
• Feeling guilty about gambling or what happens while gambling
• Getting criticized by others for your gambling
• Having arguments with friends or family about money and gambling
• Refusing to discuss gambling with others or lying to cover it up
• Hiding bills, past due notices, winnings, or losses from your partner or family member
• Gambling instead of attending family or other social functions
• Neglecting family or household responsibilities because of gambling
• Neglecting work or school because of gambling
• Neglecting personal needs (e.g., for food, sleep, hygiene) because of gambling
• Consistently or always planning holidays where gambling is available